M-Care+
M-Care+ features flexible spare parts and on-site services tailored to customer’s requirements. With global service teams, we’re committed to providing efficient, professional support for continuous and stable operation.
Service Hotline: +1(855)-702-0551
Device Maintenance Service
9x5x14CD Silver Service
9x5xNBD Standard AHR Service*
24x7x4 Gold AHR Service*
9x5xNBD Standard Onsite Service
24x7x4 Gold Onsite Service
System Integration Service
Hardware Installation Service
Software & Network Configuration Service
Professional Service
Critical moment Onsite Support
Man-day/Man-hour Service
Device Maintenance Service
Customers can take advantage of our advanced hardware replacement service after Micas confirms a hardware failure. Customers return the faulty hardware within 15 days to Micas’ designated receiving point, with logistics costs covered by Micas.
The replacement hardware is either the same model or another model of the same grade. If the original model is discontinued or unavailable, Micas offers alternative models or boards of equivalent grade. The hardware provided by Micas becomes the customer’s property, while the faulty hardware belongs to Micas. In special circumstances where the customer cannot return the faulty hardware, they purchase the corresponding replacement hardware separately.
(Customers are responsible for loss or damage during shipment. Failure to return the hardware within 15 days results in a purchase at catalog price. After the expiration date, Micas downgrades the service to hardware replacement, sending available hardware upon receiving the faulty hardware from the customer.)
| Service Item | Basic Warranty Service | Silver Service | Gold Service | Platinum Service | ||
| 9x5x30CD-A | 9x5x14CD | 9x5xNBD | 24x7x4 | |||
| RFR | AHR | AHR | Onsite | AHR | Onsite | |
| Remote Technical Assistance | 9*5 US local time (Business Day) | 24*7 | 24*7 | 24*7 | 24*7 | 24*7 |
| Online Case Management | YES | YES | YES | YES | YES | YES |
| Online ticketing tool & hotline | Online ticketing tool & hotline | Online ticketing tool & hotline | Online ticketing tool & hotline | Online ticketing tool & hotline | Online ticketing tool & hotline | |
| DiagnoseResponse Time | 24-48H | 24H | 24H | 24H | 4H | 4H |
| Online Self-help Support | Website, Mon. to Sun., 24/7 | Website, Mon. to Sun., 24/7 | Website, Mon. to Sun., 24/7 | Website, Mon. to Sun., 24/7 | Website, Mon. to Sun., 24/7 | Website, Mon. to Sun., 24/7 |
| Advance Replacement of Hardware | NO | YES | YES | YES | YES | YES |
| RMA level | Return for Repair (9x5x30CD) | within 14 days | Next Business Day | Next Business Day | 4-Hours | 4-Hours |
| RMA Installation | Self | Self | Self | Micas Tech | Self | Micas Tech |